Absolutely. At least the veteran is not frustrated in not understanding perhaps what's being communicated, but it's obvious you would want to have clear communication so the veteran doesn't need to pick up the phone, contact the department, and ask for further clarification and explanation. It's very well received.
When I'm visiting Legions I have to say the upfront payment for health expenses and for the VIP is very positively received. Whether the veteran is a younger veteran or an older veteran, it was quite the hassle and quite the paperwork burden for them to have to complete the forms and submit the receipts. That's all daunting, so this is very positively received.
Minister, the face of veterans in Canada is changing. We now have far more younger veterans, obviously, with thousands of younger individuals discharging from the Canadian armed forces each year.
Could you perhaps provide us with an overview of what the department is doing to ensure we're keeping pace with the changing face of our veteran?