Thank you. This is a pretty good question considering that, since November 2011, the department has been providing more service to those who we used to call our modern veterans. That means they are not from the Second World War or the Korean War. So we have accrued younger veterans; some can be returning from Afghanistan. This means we have to shift toward new technology. That's why over the last year we have moved toward e-services, in that we can provide services online to veterans.
We also realize that this is also helpful for our Second World War veterans, because sometimes their advocates, whether it's a sibling, a child, a parent , or a friend, are using the e-services to follow up on the file of those veterans who may have served in the Second World War. The e-services mean you can have access with a VAC account. You would have an access number. One very important principle is privacy. Privacy is secured through the Internet, so they can provide requests online. There is also a possibility for them to follow up the request through the Internet when the demand is going through the department.
We have also implemented what we call My VAC Book. It's very easy access for any veteran in the country to get a glimpse of this program and services that can be provided to them. Actually some veterans sometimes come with their own VAC book and seem quite pleased with it so far.