But it has to come from somewhere. If you are mandated to reduce spending, it has to come from somewhere.
I want to go back to what you said about the complexity of the services. You said it was like looking at legal documents. That has to be profoundly upsetting for veterans who, no matter the age, are dealing with what amounts to gobbledygook or something that's incomprehensible.
You're talking about the reduction of personnel in the department and that you're going to make the changes by going to computers and websites and things like that. For these human beings who look at this gobbledygook, do they not need other human beings to help them through this process?
I'm very concerned about the loss of personnel at DVA, and that it will, no matter what, have an impact on your ability. I know you are absolutely determined to deliver the very best that you can but I'm worried that these job losses will impact your ability to do that.