Yes. The process we're using is actually a generally accepted business re-engineering model that has been well tested in North America. At the end of the day, it's about making it easier for a veteran to get the services and benefits he or she needs and trying to create what I would call a hassle-free environment for people to get the needed services and benefits, through the channel he or she chooses, whether online, at our office, over the telephone, or through the Internet. The veteran will make that choice.
On October 25th, 2011. See this statement in context.