Certainly there are individual choices, but I think that all of us who have kids know they text each other and that shopping is not about going to the store but about going online. When you look at the transformation agenda we have, while it's important to make things easier for veterans today, it's laying a foundation for the future. It's recognizing that the world has changed and that people want to deal with government on a different level.
We do recognize that not everybody has access to a computer, and not everybody wants to deal with the government. That's why I say that the choice of channel will be that of the veteran, not that of the department.