The eBenefits portal is a joint portal with the Department of Defense and VA. The two largest federal agencies have joined together to create this portal. We're the consumers; they're the suppliers of all our veterans.
DOD have made it mandatory that all service members must get an account upon entering. That gives us the ability to interact with them at the earliest possible point and throughout their careers.
E-benefits right now has 2.6 million registered users, with about 50 self-service features. It's like a big house. There are rooms off that house. A room might be our medical centre, so that's where I order my hearing aid batteries or my prescriptions. That's where I get my certificate of eligibility for my home loan. That's where I file my claim for disability compensation. That's where I would transfer my entitlement for my education benefit—chapter 33, the post-9/11 GI bill.
Again, it adds all these, and it keeps building with every release. We do a release every quarter. It's very agile. It moves very quickly.
Now we're starting to work with other federal agencies, such as the IRS and SSA, again empowering and providing the information to veterans that they might be entitled to.
Probably the nicest feature is that since we have all this data about you, we pre-populate all your forms. We make determinations automatically with a rules base. If you're a female veteran, when you log in, your view will be different from my view as a male veteran, because we know you're a female veteran. We call that persona base.
We have everyone from a World War II air veteran who has an account to somebody who walked in the door today.