That's an excellent question. We are getting a lot of questions about that.
I'll tell you what the fear is right up front. The fear is that we're going to automate the process, take people out, and allow computers to make rating decisions. That's the only concern we're getting from people. Across the board, it's a blanket...people say they love the idea; it's going to help us go faster. But also across the board, the comment is that we must ensure that a person is making the decision, doing that last check before it's allowed to go out the door, and making a rating decision on a veteran. That's exactly how we've designed this. We've built certain pieces of automation in, which I haven't clearly explained or laid out to you, that allow a claim to come in, without a lot of human interaction, and get to the point where a rater—the one who makes that determination—looks at it for the first time with the recommended rating decision in place. We put that step in on purpose so that a human intervenes at that point. The concept is that we want the rater to step in and make sure that, number one, it passes the common sense status, and number two, that the totality of the evidence in a file was considered before a decision is rendered.
With those safety measures in place, we're getting wide acceptance across the country on this.