We approach it in several ways.
One of the major ones is that there is a standing committee appointed by our secretary, in this case made up of a retired lieutenant-general and a myriad of individuals with different expertise. It's called the Advisory Committee On Disability Compensation.
They meet on a monthly basis, they discuss the issues we have, and they look at current events, current trends, and report back to the Secretary on where we could be doing better, where we're missing opportunities, where we're performing well. In that annual report it's driven back into our planning guidances going forward.
There are other committees that we talked about a few moments ago—the veterans stability committee—that are appointed from time to time.
In addition to that, we have a very robust group of veterans' service organizations that we meet with on a monthly or quarterly basis, depending on the level of the organization. I know the executive directors sit down with our Secretary, they sit down with my Under Secretary, and then I meet with them as well. Rob runs meetings with those individuals.
The point is that we get a great deal of feedback from them to make sure we're meeting the needs of the veterans going forward.