Can you just explain that by providing a little bit more information? You talked about going online as the way you're going, and we, as Veterans Affairs, have moved into that realm as well.
Can you just explain a little bit more what the other mode of contact is? Are there personal phone calls? Is there a follow-up mechanism just to make sure that the veterans understand. Or for the older veterans who aren't as proficient at using computers and those sorts of things, what do you have to service that expanse of veterans?