Mr. Neil Bayles at the Veterans Affairs Committee

On June 10th, 2013. See this statement in context.

June 10th, 2013 / 7:05 p.m.

Acting First Assistant Secretary, Rehabilitation and Support Division, Department of Veterans' Affairs Australia

I can answer that.

Case management is something that we do use, but not for every veteran. A veteran has to make a claim for benefits from the department, and we then process that claim by working out the eligibility and payment of benefits.

I presume your question is around intensive case management. Is that your question?

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