We have our band network, our VAN network, our Veterans' Access Network, which are our offices around the country.
We use a range of methods to contact veterans. We work very diligently through the veterans' organizations, but we make phone contact with our clients on a regular basis.
Of course, we don't cold-call our people who leave the defence force. It's up to them to determine whether they wish either to make contact or to lodge a claim, but we try our best to make sure that we're available to them.
As for the others, we have phone and e-mail contact. Surprisingly, the online users vary across ages, too, and we've had a lot of success with the more senior groups with online contact.