I think this really comes down to the outreach, because most military people leave the forces and don't come back for services. I know many of them who have come through our program were people we found isolated in basements or withdrawn from the community. The only way we made contact with them is they happened to be a member of the Legion, or one of our graduates knew them from basic training, and said, “I wonder how that guy's doing. I'm going to check on him and see if he's struggling.” They've gone and knocked on his door, and ended up pulling him out, and saying that he has to go talk to this clinician at UBC, and introduced him to Marv Westwood or someone.
But 75% of our referrals still come in that way, this almost recruiting style of getting people to come forward for help. To charge a Veteran Affairs bureaucrat to try to do that is pretty unfair because they won't be welcomed.
I think the key is in the peer-to-peer system. Partnering with third party organizations like the Royal Canadian Legion and others that are here is a key to getting that gap closed.