Both of you gentlemen mentioned the problem with communication and the fact that veterans who come to you don't know or cannot get the proper information. On the other hand, this committee has done some studies. We've heard from both DND and from Veterans Affairs Canada about what they do to provide the proper information. For example, on DND's side, before someone is released there are information sessions provided.
Where is the gap? Why does it get to where both sides do whatever they can, and there is still a gap somewhere and people don't know what they're entitled to?