I hope I can understand what you mean by a “broad statement”, sir, but I think I can.
For an example, last night I received a call from a veteran in Cape Breton. He has PTSD and other pension conditions. He made a submission on November 1 for a reassessment on his attendance allowance. He got a letter yesterday, which is about three or four months later, and he calls to say, “What's the delay?”
“Well, we're overloaded. We're too busy.”
So there's something there. I've gone into the Gatineau office with a veteran and said, “What's going on here? How come he hasn't heard about this?”
“Well, sir, we're down in staff. We're overloaded. It's still in the basket."
It's been there for three months.