Right on.
You mentioned a great truth, that every case is different. I wonder if through your experience...because you've obviously heard from many of the injured veterans you've worked with regarding the service and support they have received from DND, or perhaps under the new Veterans Charter.
Does anything stand out from those veterans you have spoken with in terms of what improvements they would like to see with regard to the service that has been provided to them, or perhaps what their frustrations may have been with the lack of service provided to them?