Yes.
I probably won't win this one—not with you, but with people above my pay grade—but there's no question in my mind that VAC has an insurance company mentality. You have to prove beyond a shadow of a doubt that you need the benefit, and there are some legitimate reasons for that.
What I would like to do, frankly, is to turn that around and say that unless somebody's gaming the system.... People obviously game the system. That's just human nature. But unless you're obviously gaming the system, whatever benefit you asking for, if it's reasonable, if it seems reasonable, make it happen. Continue the due diligence, and if, at the end of the day, the man or woman doesn't actually quality for that, then you have to stop it. Don't claw it back, but stop it.
In my view, we'd have a lot more happy people—up front, at least—and long-term happy people. At the end of the day, they'll be told, yes, you deserve that benefit; yes, we did the right thing.