The problem is that...and it's not Veterans Affairs' fault sometimes. I mean, the life of a soldier is not easy. There are times when you see a doctor or a medic in the field and buddy writes it down on the CF 98 form and sticks it in his pad, and it may not make it to your medical files. These are serious issues here, right? Then there's the follow-up. What is the benefit of the doubt?
I'm glad you asked this question, because we've helped so many people with problems that weren't documented. They had the issues; there was no doubt about it. Many were in the hospital. But they couldn't find the documentation. This is where we come to the benefit-of-the-doubt protocols that aren't being applied.
The ombudsman mentioned this as well. The ombudsman before him sure as hell mentioned it, on more than one occasion, right?