That's a tough one, because again, everyone's case is different, right? Maybe they went in and saw my case manager but were having a bad day and couldn't make any headway with her. Then maybe another day they went in and saw her and were having a better day and could make things happen. Maybe when I talked to them it was in between those two days. The perspective on a conversation as such could be different depending on when you talk to them. Maybe some of those issues were remedied after I had talked to them.
As I mention to a lot of my peers and a lot of my friends, it's not the place to go and start yelling at people. Regardless of whether you have PTSD or a physical injury and you're having a bad day or whatever, if you are seeking someone's assistance, you don't bite the hand that feeds, right?