Thank you, Mr. Chair.
I've been listening here and I've been making a few notes. The biggest issues seem to have been bureaucratic management and the particularities of how your case was handled as far as implementing.... If you could sum up one or two key points as far as administration that would change it....
You've mentioned a few things about case managers getting an "F”. What would you recommend so that they could improve their service to you? What would it be? Would it be just simply having more of them or are there very specific ways that you would use to adjust it?