Let me just address one particular concern that would be somewhat unique to our organizations. The greater majority of our organizations are made up of the tradition veterans community: World War II and Korean veterans organizations. You'll note that from the letterhead that is on our submission.
One of the things that has come through to us—and I may ask Mr. Henderson for his comments on this in a second—that I've noticed is that the government has attempted in its efficiency procedures to suggest to the veterans community that we've got all sorts of online services, “You don't have to actually attend district offices, you don't actually have to pick up the phone, just access us through the online services.” I have to tell you, and I'm sure this won't surprise you, that the greater majority of the traditional veteran community is not terribly friendly with the computer world. There are some who don't know computer work at all. Online services mean nothing to them. If you're an 85-year-old Korean veteran or a 91-year-old Normandy veteran, you are not too impressed with the idea of an online service. So that's one of the observations I might make.
I don't know, Derrill, if you have any other comments on that.