I think I might answer that because I'm intrigued by that line of questioning.
We'd rather maybe optimistically talk to the minister and the department on a regular basis about placing the onus on the department official, who may be in a district office or who may be on that phone call or who may be on an online service feeder, to make it basically the responsibility of the government to have that list of benefits. Quite frankly, the average veteran, as you've properly put it, really doesn't know what his benefits are. It shouldn't be up to the veteran.
I may be unrealistic to suggest that because we're going into an era. I would have thought with the new Veterans Charter the departmental people would be now educated sufficiently to take on that role. For what that's worth, I think it's worth pursuing. I think the minister and the previous minister were certainly very enthused about trying to improve that level of efficiency.
Our particular pet project is that there should be more presumptions in the system, and I don't mean that in a legalistic way. If I come to you as a double-leg amputee, like Mr. Fuchko, I shouldn't have to do much more than that. I should just simply say, “Look, I'm a double-leg amputee. What have you got for me?” It shouldn't be up to Mr. Fuchko to go out there and get estimates. It shouldn't be up to Mr. Fuchko to make copious applications for various benefits, because an individual like him will have to apply for disability awards, an earnings loss benefit, a PIA, an enhanced PIA. It's frustrating. It's discouraging. Can we not develop a presumptive system?
Perhaps you don't mind my saying one last thing. One of the recommendations we made earlier in our submission was that if you take PIA, and Mr. Fuchko comes to you as a 100% pensioner, he gets a grade 1 PIA. Don't ask him to get medical reports. Don't ask him to get evidence. He doesn't need it surely. He's a seriously disabled veteran. If he's between 48% and 78%, he gets a grade 2. It's a presumption. People think, well, is that fair?
Let's try to make the system efficient. I think that's the core of your question. Let's try to make the system work.