That is not correct, sir. The way I had it done, I had a three-quote system. I delivered it to the director of casualty management. They then approved one of the quotes that is delivered and then the process moves on. The member is never out of pocket because sometimes these renovations can run in the tens of thousands of dollars and given our pay grade and things like that we don't typically have that money laying around.
On April 1st, 2014. See this statement in context.