My experience was that the case managers were extremely overworked. They had a whole group of cases, and they couldn't really devote any time to one specifically. This is problematic when they're dealing with people with minor injuries all the way to those with severe injuries. Thus, the people at the higher end of the disability spectrum really feel like they get shortchanged in that regard.
For cutting red tape, one of the things I would like to see has to do with the three-quote system, especially for aids to daily living. Something needs to be done about that, because it's really difficult for these services to be delivered in a timely fashion. Again, in the community you live in, you might be unable to acquire this.
The other thing is the veterans independence program. The onus is always on the member to get that service delivered. I could barely walk, yet I was handed a binder with an infinite list of names of people I had to contact to set up the services. Again, that was a long process. It would have been nice if my case manager just could have had a contact number and could have told me that these people were coming on this date to do a consult, and then it could have carried on in that fashion.