I really don't think that any of my case managers really cared about my well-being, to tell you the truth. There were numerous opportunities where they could have brought up issues that I was having, and they failed to do so. Luckily, I had a switched-on chain of command and an awesome assisting officer who was able to catch this, because there would be conference calls where I'd be having a whole group of problems and my case manager would fail to bring them up to anybody higher.
The other difficulty, I feel, is that there are probably not enough case managers, as one of the constant issues I kept hearing about was, “I have so many cases, I have so many cases, I have so many cases...”. A lot of it was the lead time to deliver aid, the aids to daily living. It took a long time.