Yes. I haven't heard from my Veterans Affairs case manager for a while. Sporadically, I receive letters saying that they have failed to contact me. They have left zero messages. They have not attempted to call me. As well, I cannot physically call my case manager. What happens is that there's a 1-800 number and I leave a message. Maybe it will get to them. Maybe it does not. I really haven't had the need to utilize my Veterans Affairs case manager yet, although that's coming up, and it's of some concern.
On April 1st, 2014. See this statement in context.