Having more case managers would be ideal in most locations. One of the complaints I heard frequently, especially in Edmonton, was that their caseload was immense. It's difficult for them to track everybody they have to take care of, so more case managers would probably be beneficial. For aid to daily living, if some of the red tape could be cut out of that to streamline that process, because that is a major point of frustration for all injured vets.
Again, the onus is on the case manager and on the member to get that done. It's that three-quote system. If there could be something done about that to streamline the system.... Most members end up going to the director of casualties support management and using the contingency fund to move ahead and get this stuff implemented.