I wonder if you would have maybe one or two things that could be fixed very easily and would reduce red tape. I'm thinking—and I would like, if I do have time, to hear why your caseworkers got Fs—and just wondering, for example, if getting more time with a caseworker, with a qualified caseworker, would that help reduce red tape? It's that sort of thing. Do you have any suggestions for us?
On April 1st, 2014. See this statement in context.