You described the difficulties with the service, and it looks like there is a gap there in communications, in the information that people like you receive. Therefore, do you have any suggestions on the best way to correct it? How do you get information? Do you use the website? Do you use only your contact at Veterans Affairs or DND? How do you get information to make sure that you are aware of everything, all the benefits that you're entitled to?
On April 1st, 2014. See this statement in context.