They have their budget and they can protect that. There are all kinds of means. Having been an ADM myself, you can work those details out. But the handover and the whole sense of being put into a scenario where now you have to start begging or asking and God knows what other means, and not knowing which has an outreach.... You read Salute! It is not an effective communications tool by a department that has what, 200,000-plus clients.
On April 3rd, 2014. See this statement in context.