Let's reconvene.
We are continuing our review of the new Veterans Charter. We will have four presentations, and if you agree, I will follow the order in which I have you here. Then we'll begin the round of questions, which could go to any or all of you. We'll try to keep within the time constraints as best we can.
Today we have Thomas MacEachern; Ray Kokkonen, and with him Joseph Gollner; Daniel O'Connor; and Melynda Jarratt and Don Chapman.
So we'll start in that order. Each will get 10 minutes. We never stop a witness from going a little longer, but given our numbers and time constraints, please use that as a target time, if you will.
Mr. MacEachern, we're very pleased you joined us today, and certainly we look forward to hearing your account. Please begin when you're ready.