As I stated in the statement, it outlines certain touchpoints along in the process where she didn't really get too much sympathy, certainly, and there was no direction to.... We always felt as though, at some point, someone might be able to identify and hear what she was saying, and see that there was a problem here a little deeper than just someone applying for a pension, that if someone is applying—and especially when you get to the stage of applying for a pension for a stress disorder—we need to have some kind of specialized care. What they said was that they had a list of approved psychologists, that she should go ahead and see them, and then they would see where things were at and make an assessment from there. They did, in fact, subsidize those sessions. Unfortunately, the person she saw found it to be out of her realm of expertise.
On April 3rd, 2014. See this statement in context.