Oh. It's the ability to get past the initial phone call trying to get in.
Once I talked to a case manager and she got it, wow, the services were there. It was fantastic.
The difficulty is that it's almost like there's a filter that is very hard to get past. Once you get past it, the quality of the personnel who are handling you and the dignity they provide you with are absolutely first class. But it's getting to them. In some ways I almost have to apologize to my colleagues at work. I was very depressed for more than a year and a half, and I had my hand up for a year and a half. I would call every four weeks or so, “Can I talk to someone?” I was told to fill out a form, and get this and get that. To me, it felt like it took forever. But once I was in, once I had a case manager assigned to me....
I have no complaints now. It's just getting to them; that's the thing that I think you need to fix first.