Thank you very much, Mr. Chair. You're very generous.
Welcome to both of you here, and thank you for your service. Welcome to all the guests and the veterans here with us this afternoon.
I would like to go back to the communications issue that both of you mentioned. I was just wondering if you would have any suggestions as to how to address it and the best way to fix it. If any of us decided to build a house and decided to be his or her own general contractor, I think once we approached the land and started getting the required paperwork, it probably would take us three times as long, or longer, as the person who does this on a daily basis.
What is the problem, from your experience, David? Is it that the people who are providing services do not understand your needs or don't understand the way? Would it be possible to create some kind of personalized manual that you can follow? I am so-and-so, I did this, I have these problems, this is what I have to do, and it's clear in front of me in the proper order.
Is this something that is possible or even partially possible? It's not possible? Is it a problem with people at service centres? Is it something else? How would you suggest we fix it?