Thank you, Mr. Chair, and I'll be quick.
This is on the heels of the Auditor General's report, Peter's question about those who are told no, and your answer that some people don't like no for an answer. I get that, but we know that, of the 15,000 over the last number of years who applied, 24% appealed and 65% were successful. That means that 2,386 who were originally told no were later told yes. We also know that 128 of those who were told no had to wait more than three years to ultimately be told yes.
The Auditor General, in short, said Veterans Affairs should provide additional assistance with the application process. I think he means Veterans Affairs, not the Legion, but Veterans Affairs. You're the boss. What effort is being made to actually say more than, “Okay, we'll review the application and we'll call them back before....” I'd like to know why you can't be a service provider who says, “Get the heck in here. We'll help you fill out your application because we don't want you to be one of the ones who falls through the cracks.”