I took a few notes while you were speaking, but early case management involvement is, from a VAC perspective, really key, and we're working on this. The other piece we're working on is to try to establish similar competencies between the two groups of case managers. Our case managers are nurses; VAC case managers are not all clinicians. This creates an issue from the perspective of sharing the medical information. VAC is working to bring itself to a similar level of clinician case managers.
On March 10th, 2015. See this statement in context.