From the data we had last June, there were more than 7,000 veterans being case managed across the country.
The process can be through transition interviews. It could be through communication with the department. If there's an identification of a potential need or requirement for case management services, then the veteran and his family would be referred for case management. Part of the process for case management is identifying the needs, doing an assessment of those needs, and engaging the veteran and his family in the case management process.
There is the assessment, analysis and development of a plan in consultation with the veteran and his family. The plan is then set into action. There is regular monitoring and evaluation of the plan to see if the options put in the plan are working for the veteran and his family. We reassess if it's required. We direct and assist the veteran through the various resources and providers to achieve the goal of the case plan to help the veteran and his family get a better quality of life.