Good morning, everyone. My name is Janice Burke. I am the director of strategic policy in the policy division of Veterans Affairs Canada. I'm very happy to be appearing before you today.
As some of you may recall, I was last here in October 2012 and was providing an update on the benefits browser at that time. I would like to take this opportunity to introduce my colleagues, who will take you through an overview of the departmental services and benefits, otherwise known as VAC 101.
My colleague Charlotte Bastien, who is the director general of field operations in the service delivery branch, will speak to you about the services and benefits, including service delivery. André Levesque, who is the director general of commemorations, will give you an update on commemorative activities.
We'll begin with Charlotte.