One of the basic problems that everyone faces when they're assessed by VAC is that the person doing the assessment has no medical training and is relying strictly on the Merck Manual, which defines exactly what the doctors and nurses understand as your condition or illness. They basically are trying to translate it into terms that they understand.
That assessor has no contact with the client. At no time can I go to Charlottetown and ask, “How did you make that decision? Please explain it to me.” Instead, other people are left to interpret what that person has done, and that is the biggest problem that we face.
Now, I explained how the career review board works in the Canadian Forces, and there, that kind of interaction exists: the person who is being reviewed has recourse to the board. All I'm asking is that VAC create a similar parallel.