I'll add to it from my perspective. I'm just finishing my third year in this job. The support that our IPSCs are providing is the envy of many other western countries, I'll tell you that. When we talk about it, and when I talk to the people who are receiving the benefits, the number of accolades our staff get far outnumber any complaints. On the systems side, because it's so robust and able to respond so quickly, we get a lot of compliments as well.
I think that a lot of the time the only thing I can do is educate people on what our staff is doing on morale and for services, because they are providing great services out there. You do hear horror stories, but a lot of the time it has nothing to do with these people. It's something else in another realm.