The issue is human resources, technical resources. I don't believe we've heard from case managers yet. From what we're hearing today, I think it would be helpful to the committee to turn to Ms. Laverdure, who is kind of a front-line person. What's the stress like for the service provider, for the case manager, for you? Is it hard work for you mentally?
On May 5th, 2016. See this statement in context.