I think they're similar to what Denis and Brigitte have just stated. I think a radical change would be to have the caseworker filling out the form, not the veteran, with the veteran signing it and reading it over, making sure that the information is correct. It's not for them to find out which form they should be filling out to get their benefits. It'll be Veterans Affairs that is reviewing their file, explaining to them everything they are entitled to, and then actually filling out those forms for and with them, in the hope of alleviating the stresses they're dealing with.
On May 5th, 2016. See this statement in context.