It works well—arguably, very well—but only if the person concerned knows how it works. As I said, it took me 14 years to wade through, 14 years before getting a pension. And Ms. Laverdure has been working for five or six years so that others can get a pension. People come to us having lost hope, and she takes care of them from the very beginning of the process. She can tell them exactly which forms need to be filled out. Someone who is not up to speed, is sick, and receives such paperwork at home, is going to throw the damn thing in the garbage.
Pardon my direct language. It's simply my style.