There is a lot of red tape involved with the process. Once you get through and into it with a caseworker and they're working with you, I think that Veterans Affairs is actually doing a good job. They have a lot of good programs.
Too many times, they were shutting down some of their offices. I don't think that was a smart move. Moving some of those programs into charity hands was not a good idea. Keeping those offices open and having that direct contact, to me, is a better way to handle it. You're dealing with people within Veterans Affairs who have that experience. You're moving into some charities that don't have the experience at all, and claim to. Not enough research is being done into those charities.
However, with Veterans Affairs there is that red tape, and people are getting frustrated with it.
The general public really has no idea of the whole umbrella of services that Veterans Affairs offers.