Maybe David and Tim could answer too, but I'll start.
There's a misconception generally in speaking about what a veteran is. Sometimes people think if they didn't serve in combat, they're not an ancien combattant, in French, a former combatant, so some of them aren't sure. I think that is an issue. I haven't found it to be so much the duration but more the nature of their service that causes them not to be sure if they qualify—and maybe this is a Quebec thing—simply because the common translation is ancien combattant. They may think that if they didn't have a combat history, it doesn't apply. That's an easy one to overcome through our caseworkers, who can help explain what they're eligible for.