The turnaround has not been that quick, although I know that's been the intention. I know the intention of this minister. Quite frankly, he's been very vocal about a desire to shift the culture, I think, of VAC. As I think he said in a recent interview I heard, the shift would be from how can we not give support to how can we give support. I think that will see itself in the light of day, going forward, but we don't have a quick turnaround.
This is not something I mentioned, but almost to a one, for the veterans we meet, those 10 years or so of degradation also include increasing frustration and anger with VAC. VAC was not there for them. They don't feel VAC is responsive to them. I'm sorry to say it that way, but I think it needs to be looked into. They don't see VAC as a support; they see it as the opposite. They see us as a go-between. They see us not as a representative of VAC, as of course we're not, but as a go-between.