Thank you, Mr. Chair.
Madam Migneault and Madam Murray, thank you very much for being here.
I'm just brainstorming on my question, so I'll try to figure it out. For six months I've been thinking a lot about all the issues for veterans. Last week I think I started to understand something, and what you said today corresponds to this vision that came into my mind. You talked about stopping the circus, blowing it up, and starting from scratch, and then talking about the real issues.
What I've been seeing since the beginning is that there's the stakeholders group and there's the veterans. There are two things.
Also, in terms of what the ministry does, there are also two things, the financial benefits and the services. I think since the new charter of 2006, we are in a paradigm, which is to either create new benefits or increase existing benefits and allowances. That is good, and it had to be done, but it seems to me that this is kind of the circus, because even if it was done under the previous Conservative government—and I was wondering why, when we have all these new benefits, veterans still say we did nothing—I now see this new government following our path and just doing the easy stuff, which is to have new benefits and increase allowances.
I want to talk about the real issue, which might not be the real issue, but I'm trying to find out now.
Madam Murray, you talked about structural flaws in the ministry. I'm wondering if maybe it's not flaws but it's the structural culture of this ministry. I have a straightforward question, because veterans have been talking to me about this. Are you aware of non-official rules that the ministry is imposing on its case managers? I'll listen to you first, please, Madam Murray.