Thank you, because I just phoned Veterans Affairs about that very question. Of course they admit to nothing, but I know that at one time they used to rotate the case managers and the client service workers so you couldn't work with the same person for more than six months. They will not admit to that, it's not on the regs, and apparently they don't do it anymore. But I know it did exist a few years ago. I've been in this system for a lot of years. I've seen it change. It just keeps getting worse.
Think about this; it's a department whose whole reason, or part of it, is to be responsible for veterans with PTSD and they make them fill out paperwork. Do you understand how ridiculous that is, and how structurally wrong that is? I mean, my husband couldn't even write his name for the first four years he was out.
Also, with the doping up they do with all these narcotics and stuff, they get really focused to the point where they can't read, they can't logically think, they can't put things in priority. So to put that paperwork in front of them is an obstacle they can't get over. Most of us women leave because these guys are scary, and there's no support for us at Veterans Affairs. There's no help with the paperwork. It's too much for them to deal with, and I totally understand. Structurally it's broken.