That has to change. We are carrying the bulk of that burden. They just downloaded their whole job—the paperwork, the finding doctors. Out here we don't have physiotherapists and psychologists in the office. Are you kidding? I heard that, and I went, “Really?” We have nothing. We have a client service worker, a couple of case managers, and an administrator, and they don't like you coming in the office. They help you to the best of their ability, but they have no professionals out here to pull from, whereas you guys in Quebec and Ontario get a totally different Veterans Affairs. We get nothing.
We have to research and find every single benefit. At the beginning, I had to ask the exact right words in order for them to tell me. If I didn't put the words right, they would use it as an excuse not to tell me, for a benefit. I think Veterans might be a bit better now, but not in my experience. I've had to reapply for his rehab and TPI because an abusive case manager took it away.