I'm sorry, I just want to point out that Jenny and I are both saying that VAC is structurally broken. You don't understand how far that breakage has gone. They're getting worse now because they're doing a disconnect, so they are not connecting with veterans directly.
Yes, the case managers, if they actually do the face-to-face with veterans...and please, dear God, research that—taking away benefits and not seeing the veteran face to face when they lose that benefit—because every single one who has talked to me about losing benefits still does not understand.