One of the largest issues we have is that once the paperwork's in, it's not getting processed or it's getting bounced back. We have veterans and their families going to specialists. These specialists have umpteen years in their field, yet their reports are being negated. They're being dismissed as, “Oh, well, they don't know what they're talking about.”
How can a veteran get through the system when, as my husband's orthodontist said, they hit a brick wall because you're not listening to these specialists? They have the experience and the education, yet they're being negated by the system. They're being negated through their first application, their second application, and the Veterans Review and Appeal Board. They're being negated and dismissed. They're told, “Oh, well, that's not related to your service”, yet they have a specialist who says that it is.
Why are we hitting these brick walls? That's the issue we keep hitting.